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Fire & Water - Cleanup & Restoration

Archived Blog Posts

How SERVPRO can help Craven and Pamlico Residents With All of Their Needs

1/17/2020 (Permalink)

Don't let muddy feet ruin that favorite carpet of yours--call SERVPRO and let us take care of it!

We all know what it’s like—a family pet comes in with muddy paws after a rainy day or “has a little accident”; A child is overly excited about a new TV show and knocks over their fruit punch; You spill some coffee in your morning sprint to get to work after far too little sleep and a few too many hits of the snooze button—the trials of life love to send some chaos our way. Even with being our most diligent selves, performing regular maintenance on our homes—sometimes things slip past us. Every now and then it can be a bit much to take care of everything by yourself.

Worry not! That’s where we come in; no matter the size or situation, you can count on your locally owned and operated SERVPRO of Craven/Pamlico Counties to take care of your cleaning and restoration needs. Our expert technicians will help you manage and restore your home, giving you some much needed peace of mind.

Some of the many services we provide are:

  • Air Ducts & HVAC
  • Carpet & Upholstery
  • Drapes & Blinds
  • Contents Disposal
  • Deep Cleaning
  • Debris Removal
  • Ceilings, Walls & Hard Floor Removal
  • Deodorization
  • Mold & Mildew Remediation
  • Biohazard Cleanup
  • Crawlspace Services

Many know of SERVPRO as a worldwide leader in Fire and Water Cleanup and Restoration, but our professionals can make much more "Like it never even happened." Call us today at (252) 637-7274 to schedule an appointment.

New Bern, NC Residents, Let us Take Care of your Flooded Home or Business

2/8/2019 (Permalink)

Dishwashers are a convenient and quick way of handling a dirty task. As much as they may be appreciated, they can cause some unexpected problems such as a leak in the middle of the night. This could leave your New Bern, NC business or house in dire need of water extraction and clean up that may be beyond your means of handling. The water damage remediation experts at your locally owned and operated SERVPRO® are more than equipped to handle such a situation.

Our experts know that the longer water remains on an effected area, the more damage it can cause. This knowledge is critical and motivates our crews to get your home or business taken care of as quickly as possible. Our crews are prepared to respond to an emergency water damage situation 24/7, giving you peace of mind that whenever you might need us, we are #HereToHelp.

Our crews are also equipped with advanced tools to determine where moisture is present and subsequently remove it. One of these tools—an extractor—can simultaneously remove water while also applying heat to help dry the space it is extracting water from. We also have pumps if there is larger pools of water, and of course, the materials we need to cleanse and sanitize any affected areas.

Give us a call whenever you need us at: (252)637-7274 and we will be more than happy to make your damage "Like it never even happened."®

Smoke Detector Tips for your New Bern, NC Home

1/30/2019 (Permalink)

How Many Fire Alarms Do I Need in My Home?

The number of detectors needed can vary greatly depending on the layout of your home. The National Fire Protective Association, however, recommends fire alarm placement:

  • In every bedroom
  • Outside the sleeping areas on all bedroom levels
  • On all levels of the home including the basement
  • At the bottom of stairways, including the basement stairs

What Type of Smoke Alarm Do I Need?

Ionization smoke alarms are the best at detecting hot, fast-moving fires, whereas photoelectric smoke alarms are best at detecting slow-burning smoky fires. If a fire alarm equipped with both technologies is available, strongly consider opting for it. If not, using a mixture of the two throughout your New Bern, NC home should work nearly as well.  

Make sure your detectors are connected.

In the event that you have a house fire, having connected fire detectors can give you an even faster alert of trouble. This is especially important in loud environments or larger homes, as you may not be able to hear the alarm in the affected area until significant fire and smoke damage has occurred.

Be sure your detectors haven’t expired.

Smoke alarm manufacturers place the build date on the back of the detector. You should replace your detectors after 10 years from that date has passed, unless the manufacturer recommends a different replacement time.

Keep your batteries fresh and ready to go.

Many people replace their batteries on a set schedule, such as a specific day to remind themselves. Others wait until their detector begins a low-battery beep. If you prefer waiting until the alarm, be sure to replace all batteries at the same time.

Fire alarms are a must-have safety device in any home. They are very low maintenance, provide years of service, and can give you and your family peace of mind.

Of course, there is always a chance that even with the best preparation, unforeseen circumstances can happen. Just remember, if you or someone you know is in need of professional cleanup or restoration services, our 24/7 emergency crews here at SERVPRO® of Craven/Pamlico Counties are #HereToHelp. For questions or information, give us a call at: (252) 637-7274.

Cooking Safety Tips for New Bern, NC Residents

1/28/2019 (Permalink)

Frying is one of the most frequent causes of home cooking fires.

With cooler temperatures outside, many of us choose to stay inside and cook something new and exciting to pass the time. While generally a great idea, be mindful that cooking fires are the number one cause of home fires in the united states. To stay on the safe side, let’s take a moment to learn some more about this kind of danger and how you can prevent it.

To start, let’s take a look at the numbers: According to the National Fire Protection Association (NFPA), cooking accounts for about 47% of home fires, 20% of fire-related deaths and 45% of the fire-related injuries reported across the country each year.

Scary though these figures may be, there are many steps you can take to prevent these kinds of fires. As simple as it sounds, monitoring what you cook can be tremendously helpful: the NFPA states that nearly one-third of kitchen fires happen when the person cooking leaves the equipment they’re using unattended. If you’re using the oven, just be sure to check in on it regularly!

Also, be sure to keep oven mitts, plastic/rubber utensils, towels, paper products and other flammables away from heat—they can start a fire just as easily as burnt food!

Lastly, be sure to:

  • Always stay in the kitchen when frying.
  • If you see smoke coming off the food you’re frying, turn off the burner or safely remove the pan from the burner. Smoke is a sign the oil is too hot.
  • Slowly heat the oil to the temperature you need.
  • Add food to oil gently, laying it away from you so that it does not splatter.
  • Always keep a lid beside your pan. If the pan does catch fire, cover it with the lid and turn off the banner. Let the oil cool before removing the lid again.
  • NEVER put water on a grease fire. If a fire starts to spread, leave the house immediately and call 911.

Of course, there is always a chance that even with the best preparation, unforeseen circumstances can happen. Just remember, if you or someone you know is in need of professional cleanup or restoration services, our 24/7 emergency crews here at SERVPRO® of Craven/Pamlico Counties are #HereToHelp. For questions or information, give us a call at: (252) 637-7274.

Space Heater Safety Tips for New Bern, NC Residents

1/16/2019 (Permalink)

As the temperature outside continues to drop, we respond with heating our homes more frequently, or even by introducing new heat sources such as a space heater. As warm and cozy as this might make you feel, there are some important considerations you may want to review.

Heating equipment fires accounted for 15% of all reported home fires in 2011-2015—or over 25,000 residential fires related to space heaters. The following guidelines can help you choose the right heater to keep you and your family safe.

  1. Second-hand goods are a great way to be frugal, but purchasing a newer model heater branded with the Underwriter's Laboratory (UL) label should ensure that all of the current safety features are present.
  2. Heater size can make a big impact on your energy bill. Typically, manufacturers will have a guide on the box to help you choose the optimal sized heater for your needs, so be sure to pick the right size.
  3. If available, choose a thermostatically controlled heater to further reduce energy costs.
  4. Place the heater you choose on a stable, level surface where pets and children cannot accidentally harm themselves. Also, be sure not to place your heater anywhere near materials that can combust.        

Of course, there is always a chance that even with the best preparation, unforeseen circumstances can happen. Just remember, if you or someone you know is in need of professional cleanup or restoration services, our 24/7 emergency crews here at SERVPRO® of Craven/Pamlico Counties are #HereToHelp. For questions or information, give us a call at: (252) 637-7274. 

Always Here for New Bern, NC Residents

1/14/2019 (Permalink)

Your locally owned and operated SERVPRO of Craven/Pamlico Counties are available 24 hours a day for fire and water emergencies. If you have suffered from water damage, our crews can get to you fast to take care of the situation. This fast response is important, since just a few hours can make a huge difference.

Always here for you

Dealing with an emergency can be a stressful, frustrating, and emotional experience. We here at SERVPRO understand this, and are here for you throughout the process. If you need experts that are compassionate as well as capable, call us at: (252) 637-7274.

Prepared to help

If you do call us for an emergency, we will ask you a few things to gauge the situation and to prepare our responding personnel with the correct equipment. We may ask questions such as:

  • Your name and contact information
  • The address we are needed at
  • If you have applicable insurance coverage, and through what company
  • The estimated time of emergency (remember, time is crucial!)
  • The cause of the emergency, if known
  • What steps have been taken already
  • Is there power available for our crews to use

If you or someone you know finds themselves needing professional cleanup & restoration services, the compassionate experts you can trust at SERVPRO® of Craven/Pamlico counties are Here To Help® 24/7 at 252-637-7274. #LikeItNeverEvenHappened #HereToHelp

Moisture in your New Bern, NC home or business

1/14/2019 (Permalink)

Moisture in older homes

Older structures are more susceptible to moisture after heavy rain, meaning water can sometimes seep in or leak where it shouldn’t be. In small doses over wide intervals, it may not do any noticeable damage, but If the issue occurs more frequently and is left untreated your home or business may receive permanent damage. Enlisting experts like your locally owned and operated SERVPRO can help to eliminate this problem and save you considerable time and money in the long run.

Getting you dry

Our professionals can help you immediately by using specialized equipment to extract water and dry the affected area. Our equipment can get underneath the surface of carpets and into the padding, eliminating moisture all the way through. We can also help you in the long run by cleaning the structure and contents with our safe, effective sanitizing treatments. These preventative measures keep unwanted growth away and prevent materials from swelling or corroding.

Verification

To further give peace of mind, we check under your crawlspace (if applicable) to make sure no further damage has occurred. We also check your subflooring and inspect the layers of your carpeting and padding to verify our extraction methods have fully dried out the affected area. Lastly, we will test the humidity to ensure it is in an acceptable range, indicating that moisture levels are low enough to prevent secondary damages. Once completed, we can walk through with you and explain what we did, how we did it and of course answer any other questions you may have.

For more information, please call us at: (252) 637-7274, or visit us at our website.

New Bern, NC Residents, is Your Business Prepared for an Emergency?

1/14/2019 (Permalink)

Many businesses aren’t prepared for emergency damages that can cripple productivity and longevity. That’s why the professionals at SERVPRO® offer a business ready plan app called the SERVPRO® Emergency READY Profile—or ERP—at no-charge so you can prepare for Water Damage, Fire Damage, Smoke Damage, Mold, or a Bio-Hazard contamination. This plan could save you hundreds or even thousands of dollars and give you peace of mind that in an emergency, you have a plan.

Typically, the faster the response time to an emergency, the better the chances of minimizing primary and secondary damage. We here at SERVPRO are known to be “Faster to Any Size Disaster”, and are available 24 hours a day, 7 days a week—meaning you can rest assured that we are here for you any time, any day.

Of course, there is always a chance that even with the best preparation, unforeseen circumstances can happen. Just remember, if you or someone you know is in need of professional cleanup or restoration services, our 24/7 emergency crews here at SERVPRO® of Craven/Pamlico Counties are #HereToHelp. For questions or information, give us a call at: (252) 637-7274.

How we help New Bern, NC residents after a fire

1/7/2019 (Permalink)

What to do after a fire

If you find yourself wondering what to do after a fire occurs, getting in contact with the available 24/7 experts here at SERVPRO (252) 637-7274 can help you quickly get on the path of restoring your home. Time can be of the essence in such situations, as often times the heat from a fire can damage your home’s structure, leading to further damage from exposure to outside elements. Firefighting methods can also cause water damage—thankfully we here at SERVPRO are more than ready and equipped to help.

What we can do to help

Depending on the level of damage, there are several steps we take to get you back in your home. The first thing we do is come and evaluate to see what areas need what services. Typically, firefighting methods can leave extensive water damage, which we are also well equipped to handle. We can then begin removing any materials which have been damaged beyond repair. This can be walls, ceilings, flooring, personal goods and more—we do it all! After that, we can begin cleaning your home and items to remove stubborn soot stains and the persistent scent of smoke.

Here to help

The professional restoration services available at your locally owned SERVPRO® of Craven/Pamlico counties are available 24 hours a day, seven days a week if you or someone you know is in need of expert Fire & Water – Cleanup & Restoration™ services.

Getting and Keeping New Bern NC Residents Dry

1/2/2019 (Permalink)

Even If you find yourself up to your knees in water, we here at SERVPRO are ready to help

From a leaking roof to a dishwasher gone awry, water damage can occur in nearly any home, at any time. While we can try our best to prepare for these potential hazards, sometimes damage is inevitable. Unfortunately, depending on the source of the water, this can often lead to our most precious items—the things that make our house a home—becoming damaged. That's where we here at SERVPRO come in. We are well-equipped and ready to help in any situation, including getting those sentimental items back in the best possible shape. 

If you or someone you know finds themselves needing professional cleanup & restoration services, the compassionate experts you can trust at SERVPRO® of Craven/Pamlico counties are Here To Help® 24/7 at 252-637-7274. #LikeItNeverEvenHappened #HereToHelp

Christmas Tree Tips for New Bern, NC Residents

12/12/2018 (Permalink)

Christmas is nearly here, and for many of us, that means it’s time to put up a tree and start the seasonal decorating. But as fun and festive as it might be, there are some risks and tips that you may want to consider to keep you and your family safe:

Keep it Cool

Nearly one out of every four Christmas tree fires is caused by being located too close to a heat source. This can dry your tree out and raise the chances of a fire as well as increase the intensity if one does occur.

Keep it Hydrated

Regularly watering your live tree is another important step that will not only make for a safer home, but keep your tree healthy and green. It can also make cleaning up after the holidays much easier than that of a dried out tree, which sheds pine needles significantly faster.

Keep it Proper

A further one in four Christmas tree fires is caused by electrical issues. Be sure to use proper lights that are rated for your intended application. Be especially mindful if decorating outside that you use outdoor-rated lights!

Keep it Calm

Keeping a fire-extinguisher nearby is another consideration, just be sure to review how to properly use one with everyone in your home. And remember, if you ever have doubts in an emergency situation, evacuate and dial 911!

Of course, the professional crews here at your locally owned SERVPRO® of Pitt/Green & Craven/Pamlico counties are available 24 hours a day if you or someone you know is in need of expert Fire & Water – Cleanup & Restoration™ services.

Fire Preparedness for New Bern, NC Residents

12/12/2018 (Permalink)

A fire extinguisher pressure gauge

New Bern, NC residents, do you have a fire escape plan in case of an emergency? Being prepared and having a plan of action could make all the difference in case of an emergency. Here are some tips to help.

Protective Equipment

Having properly operational smoke detectors in your home can give you crucial time to respond to a fire. Be sure to change their batteries on a frequent basis.

If you keep a fire extinguisher in your home, it is important to periodically check its pressure levels to ensure functionality. Keeping the right type of extinguisher nearby can be another important factor; for a list of the different types of extinguishers and how best to use them, click here.

Have an Escape Plan Planning out what to do in an emergency with your family every few months helps to keep everyone ready and aware. Going through your home looking at exits together and discussing where to meet if you get separated is a great way to stay prepared.

Emergency Contacts

Keeping a list of family doctors, medicines and medical information such as allergies can help responders provide you with the best possible care. Having family members in your emergency contacts can also enable you or others to quickly get in touch with those you love.

What to do After a Fire

Even if a fire doesn’t directly damage a large portion of your home, the smoke and soot as well as any water dispersed by the fire department may leave you needing professional restoration services. Of course, we here at your locally owned SERVPRO® of Pitt/Green & Craven/Pamlico counties are available 24 hours a day if you or someone you know is in need of expert Fire & Water – Cleanup & Restoration™ services.

Cold weather tips for New Bern, NC Residents

12/12/2018 (Permalink)

With winter nearly upon us, the temperature is starting to drop to some uncomfortably low levels. Make sure you and your loved ones stay safe and comfortable with these helpful tips.

For Outside

Cooler temperatures mean even quick trips to the store can be enough to give us the chills. While making us look cool, what we choose to wear when we go outside can also make a huge difference in how well we regulate our temperature and maintain our comfort level.

  • Being one of the more well-known methods for a reason, dressing in layers is an effective way to keep your body insulated and warm. Just be sure not to bundle up too much if you’re going to be active—if you start to sweat, it can siphon the heat away from you when you stop to rest.
  • Aside from headgear, such as hats and beanies, another common piece of winter attire many of us wear is gloves—but did you know that mittens are actually more effective at keeping your hands warm? If you are prone to getting cold and staying outside for more than a quick walk, mittens might be a great way of keeping those digits delightfully cozy.
  • Along with the cold temperatures comes dry air which accelerates dehydration. Be sure to drink plenty of liquids, especially warm ones if possible. This will help you regulate your body temperature as well so maybe it’s time to consider that hot cocoa! In fact, staying warm takes a lot of energy from our bodies, so a little extra sugar in your beverage of choice might seem a little less concerning. Just enjoy in moderation.

For Your Pets

Animals get cold in the winter time too—try and keep them indoors as much as possible to keep them happy, healthy, and ready to put a smile on your face with their unique charm.

  • If it proves impossible to bring an animal inside or if a pet will be exposed to cold conditions for a prolonged period of time, be sure to provide a dry, windproof shelter that is capable of keeping them out of the elements.
  • When bringing a pet back inside during wet conditions, be sure to dry them thoroughly so they can warm back up and look their best for all your holiday photos.
  • Just like you, pets can become dehydrated quickly in winter conditions. Be sure your pets have a fresh, clean and unfrozen water source to keep them going strong.

For Your Home

Preparing your home for cold weather is an easily (and often) overlooked consideration that can quickly escalate into some serious problems. Try some of the following tips to keep your home and family protected.

  • One of the most common heating sources for houses and apartments is gas-powered furnaces. While effective at their job and generally reliable and safe, like any mechanical device, there is a chance for different kinds of failures. To avoid the risk of carbon monoxide building up, be sure to put new batteries in existing carbon monoxide detectors or install new ones if your home is not yet equipped.
  • Make sure to shut off outdoor faucets and insulate them with foam, as they are more directly exposed to temperature drops. Don’t forget to drain and disconnect any hoses to keep them in good condition for when you need them.
  • Cold temperatures can also put your pipes in danger of freezing and consequently bursting from the pressure. Pipes in your outside walls, crawlspace, and attic are especially prone to this, so be sure your pipes are adequately insulated. This could potentially save you and your home from an unexpected repair.

Of course, there is always a chance that even with the best preparation, unforeseen circumstances can happen. Just remember, if you or someone you know is in need of professional cleanup or restoration services, our 24/7 emergency crews here at SERVPRO® of Pitt/Greene & Craven/Pamlico are #HereToHelp.

Freshen Your Ride!

4/9/2018 (Permalink)

One of our technicians using a fogger to eliminate odors from a vehicle.

Picture this. It’s 80 degrees outside, you’re getting in your car and ready to head to work or the grocery store or the pool when suddenly it hits you. A whole winter’s worth of stale crumbs, pet dander, and random clutter. Colder weather prevents the growth of odors, but when cars start to heat up it seems like the smells begin to ferment and build up. You suddenly regret all the times you had your dog in the car or scarfed down some fast food while you were in a hurry to pick up a friend or make it to an appointment. Experts say that odor elimination is made easier and more effective by frequent and preemptive carpet and upholstery treatments. That’s where we come in! SERVPRO of Craven/Pamlico Counties offers premium deodorization services.

Everyone loves a fresh-smelling car, but sprays and air fresheners can only do so much to mask odor. SERVPRO, however, has the training and equipment to permanently eliminate offensive odors. We are capable of complete odor elimination or even scented deodorizers ranging from “lemon fresh” to “tropical delight” to “cinnamon. With state-of-the-art equipment such as ULB foggers, Ozone Generators, Vapor Sharks, and Air Scrubbers, we’ll fulfill our company motto and make it seem “like it never even happened”. Our services also consist of eliminating the source of the problem, i.e., in-depth cleaning of all surfaces and materials of your vehicle and removal of any kind of unwanted foreign material.

Call Us Today at (252) 637-7274

Are you Deep-Frying your Turkey this Thanksgiving?

11/7/2017 (Permalink)

With the popularity of turkey frying increasing every year, people are at risk for fryer-related fires and injuries. U.S. fire departments are responding to more than 1,000 deep fire related incidents each year. According to the National Fire Protection Association deep fryer fires result in more than $15 million in property damage each year. Here are some rules to follow when deep frying a turkey.

Don’t Deep Fry a Frozen Turkey Frozen turkeys are full of moisture. Make sure your turkey is completely thawed out because water and hot oil don’t mix well.

Don’t Let Oil Get Too Hot If you see your oil smoking, it is too hot. When oil gets around 400-425-degrees it can catch on fire by itself. So, when deep frying a turkey most oils should stay around 350-degrees.

Don’t Use Too Much Oil When deep-frying a turkey a common mistake people make is putting too much cooking oil in their pot. Overfilling your pot can result in the oil spilling over into the flame on the burner. If you need to figure out how much oil you need try putting your turkey in an empty pot, fill the pot with enough water to cover the turkey. Once you remove the turkey mark the water line.

Don’t Deep Fry Indoors You should never deep-fry a turkey in your house, garage or on a deck. You should always deep fry a turkey in a yard away from anything that’s flammable.

Hopefully, this Thanksgiving will go smoothly. However, if a fire does occur and your Greenville home suffers fire damage, it can be especially devastating. In addition to the fire and smoke damage, your property may have substantial water damage from firefighting efforts. SERVPRO of Pitt / Greene Counties has the specialized fire and water damage equipment and expertise to help you through this tough time. Call Us Today – (252) 329-7205

Why you should Clean Your Gutters!

10/24/2017 (Permalink)

Why you should Clean Your Gutters!

Fall is here and leaves are beginning to fill your gutters. The main purpose of gutters is to collect rainwater and direct it away from the house. So, when your gutter is clogged with leaves, twigs, and other debris they are no longer functional. If your gutter becomes clogged it can lead to the water finding a different way to drain from your roof. Water taking a different course can cause:

Leaking Basements. If gutters are clogged the extra water will collect around the basement and eventually leak in.A leaking basement can be extremely dangerous because it can cause gas leaks and other pollutants inside of your home.

Cracked Foundation. Foundation cracks occurs when water is absorbed into the home. A cracked foundation isn’t easy to spot and can lead to damage in between walls and eventually cause mold.

Wood rot. Sometimes the foundation of home can be made out of wood. A clogged gutter can cause water to accumulate and overtime the wood will rot.

Staining. Water can overflow from a clogged gutter and cause exterior damage to the home.

It is recommended that you clean your gutters twice a year, once in the spring and a second time in the fall. Taking time to focus on cleaning out your gutters may help keep water out and prevent damage to your home. If your Greenville property has been damaged by water caused by flooding or water leaks, we have the experience, expertise, and equipment to restore your property properly. Our water removal and cleanup process also provides validation and documentation that your property is dry. Call Us Today – (252) 329-7205

Do You Have Renters Insurance?

10/19/2017 (Permalink)

Did you know that 95 percent of homeowner’s have a homeowner’s insurance policy, but only 37 percent of renters have renters insurance? In most cases, property managers have insurance on the structure, but not the items inside the structure. So, when a tenant gets renters insurance their policy protects them in several different ways.

Personal Belongings. A basic policy will reimburse you if your property is damaged, lost or stolen.

Fire/Wind Damage. Costs associated with fire and damage caused by high winds is covered by a renter’s policy.

Liability Protection. Renters insurance provides liability protection that covers you against lawsuits for bodily injury or property damage done by you or your family members.

Additional Living Expenses. If something were to happen to your apartment and it became unlivable. Renters insurance will pay or help pay for other living arrangements.

Coverage may vary depending on who you have the policy with, but the average renters insurance policy is only $144 per year or $12 per month! So, if you don’t have renters insurance you should look into a policy today. You never know what could happen. We hope you never have to experience damage to your apartment! Luckily, we work with your insurance for a stress free claims process, SERVPRO of Pitt/Greene Counties can help manage the insurance paperwork and process. Call Us Today – (252) 329-7205

How to Prevent and Fight Grease Fires!

10/5/2017 (Permalink)

Did you know that Thanksgiving, Christmas Eve, and Christmas are the 3 biggest days of the year for grease fires? Grease fires occur when cooking oil becomes too hot. First the cooking oil starts to boil, then it starts to smoke followed by a fire. A grease fire is different from a regular fire, so the way you handle it is very important.

How can you prevent grease fires?

  • Keep an eye on the food you are cooking regularly. Do not leave it unsupervised for extended periods of time.
  • When frying, grilling, boiling, or broiling food, stay in the room.
  • Do not leave anything that may catch fire near the stove top.
  • Be extremely careful when placing food into hot grease.
  • DO NOT ADD WATER TO GREASE.

If your oil does catch fire, complete the following:

  • Turn the Heat Off
  • Cover the Pot with a Metal Lid - Fire cannot exist in the absence of oxygen. With the lid on (and the heat off), the fire should quickly consume all the oxygen and put itself out. Use a metal lid since glass will shatter.
  • Pour Baking Soda
  • Spray the Pot with a Class B Dry Chemical Fire Extinguisher
  • Get Out and Call 911 - If the fire does break out of control, don't try to be a hero. Get out and find a phone to call 911.

Hopefully you never have to experience a grease fire! But, if you do and your Greenville home or business suffers fire damage, it can be especially devastating. SERVPRO of Pitt / Greene Counties has the specialized fire and water damage equipment and expertise to help you. Have Questions about Fire, Smoke, or Soot Damage? Call Us Today – (252) 329-7205

SERVPRO Craven/Pamlico helps in Texas!

9/19/2017 (Permalink)

On September 5th, five of our crew members traveled from Greenville, NC to Corpus Christi, Texas to help with the damages after Hurricane Harvey. Hurricane Harvey was a category four storm that became the first major hurricane to make landfall in the United States since Hurricane Wilma in 2005. Hurricane Harvey made landfall in the US on August 24 in Rockport, Texas. The damage done in Rockport and the surrounding areas was catastrophic and had a huge impact on the locals. Record rainfall flooded largely populated areas and forced more than 30,000 people from their homes. Since Hurricane Harvey impacted massive amounts of people SERVPRO Craven/Pamlico counties will be in Corpus Christi, Texas for a couple more weeks helping to repair damaged homes and businesses. SERVPRO restoration services include: Water Damage Restoration, Fire Damage Restoration, Mold Remediation and Storm Damage Cleanup. SERVPRO Pitt/Greene Counties took the initiative to travel to Texas to help but there are several ways that you can help contribute as well!

Donate money. The best way to help Texans affected by disasters is to donate money to charitable agencies that are experienced in disaster relief. Before giving money to an organization, do your research!

Donate blood. Blood banks have been urging people to donate since demand for blood is rising. Find your local Red Cross and donate!

Open your home. You can offer to provide free accommodations to hurricane evacuees through Airbnb. The service is waiving all fees until Sept. 25. 

Adopt a pet. If you’re thinking about adopting a dog or a cat, this could be a great time. Animal welfare organizations in Texas, Florida and around the country are likely to take in pets that have lost their owners. Check with your local animal shelter and adopt!

If you know anyone in Texas who has storm or flood damage Call Us Today at (252) 329-7205 or (252) 637-7274

Vacant homes can be breeding grounds for mold growth

9/6/2017 (Permalink)

Vacant homes can be breeding grounds for mold growth. Quite often we are called to a vacant home that is up for sale or the renter has moved out. The realtor/rental agent has come to show the home and finds mold growing on the walls. Mold can be seen growing most often in the upper wall locations, though it is not unusual to see growth at the lower wall levels as well. Closets that have been closed will quite often have the worst mold growth, partly because they are dark and mold loves the dark.

What could cause this? No broken water lines are found, the water is usually turned off to the home. Sometimes the HVAC system is off and that is the source of the problem. Having the heating and air turned off creates a high humidity level in the home. When the HVAC system is off there is no airflow circulating in the home therefore the air becomes stagnant. This is the perfect scenario for mold development.

Here are some tips on preventing mold issues in vacant homes:

  • Always keep some heat and air running in the home. Set temperature so heat or air runs periodically during the day.
  • Open closet doors to allow for airflow and light to enter.
  • A ceiling fan left on low can help circulate the air in the home.
  • Open window treatments/blinds at least ¼ open to allow in extra light. Remember, mold loves the dark.
  • Visit the home occasionally. Just opening the doors and entering the structure allows for the exchange of fresh air and extra airflow. It’s also a great way to catch any issues before they become serious problems

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call SERVPRO of Craven/Pamlico Counties Today – 252-637-7274

Hurricane season is heating up!

8/18/2017 (Permalink)

Flooding from Hurricane Matthew in 2016 caused serious damage in Eastern North Carolina.

Hurricane season is heating up! August and September are the prime months for Tropical Storm and Hurricane development. Keep a close eye on tropical weather forecasts and potential impacts to your area. Forecasts give ample warnings to allow storm preparations to be completed. Please listen to the experts and take all needed preparations before storm arrival. If evacuation is ordered, you should follow that advice.

While it is important to protect your home and property, don’t forget to prepare for you and your family’s needs both during and after a storm’s impact. Below is a list of items that are good to have on hand in the event of a storm.

Don’t forget to plan for your pets as well. Extra pet food and a pet carrier or indoor kennel may be needed as outdoor pets will need to be brought inside during the storm or taken with you if evacuation is ordered.

SERVPRO of Craven/Pamlico specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

We also have equipment and teams ready to go at SERVPRO of Craven/Pamlico Counties in case you have an emergency.

Resources to Handle Floods and Storms

When storms hit Craven and Pamlico counties, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Be Prepared

Before the storm hits make sure you have a basic disaster kit ready. Having these supplies ahead of time will save you the frustration of going to the store right before the storm hits. Below are some recommended supplies for your kit:

  • Water
  • Battery-operated lanterns
  • Battery-operated radio
  • Extra batteries
  • Flashlight
  • Matches
  • Can Opener (non-electric)
  • Duct Tape
  • Extra blankets
  • Clean Clothes
  • First Aid Kit
  • Food (3 day supply)
  • Garbage bags
  • Dust Mask

Every homeowner can do things around your home now to save you time when you need it.

  • Move furniture away from windows
  • Remove outdoor items
  • Anchor / secure non-moveable outdoor items (tables, swing sets, trampolines, etc.)
  • Fill gas tanks of vehicles
  • Fill propane tanks (may need for cooking if power is out)
  • Board up windows
  • Get extra cash
  • Trim dead branches from trees
  • Store important documents in waterproof containers 

Have Storm or Flood Damage? Call Us Today at (252) 329-7205 or (252) 637-7274

New Bern Smoke and Soot Cleanup

4/6/2017 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in Your New Bern Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Craven/Pamlico Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
252-637-7274

Craven and Pamlico County Residents: Follow These Mold Safety Tips If You Suspect Mold

3/13/2017 (Permalink)

Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Craven/Pamlico Counties for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Craven/Pamlico Counties specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – (252) 637-7274

Be Prepared for Hurricane Matthew!

10/5/2016 (Permalink)

Our highly trained crews are ready to help!

SERVPRO of Craven/Pamlico Counties specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

We also have equipment and teams ready to go at SERVPRO of Craven/Pamlico Counties in case you have an emergency.

Resources to Handle Floods and Storms

When storms hit Craven and Pamlico counties, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Be Prepared

Before the storm hits make sure you have a basic disaster kit ready. Having these supplies ahead of time will save you the frustration of going to the store right before the storm hits. Below are some recommended supplies for your kit:

  • Water
  • Battery-operated lanterns
  • Flashlight
  • Matches
  • Can Opener
  • Duct Tape
  • Extra blankets
  • Clean Clothes
  • First Aid Kit
  • Food (3 days worth)
  • Garbage bags
  • Dust Mask

Every homeowner can do things around your home now to save you time when you need it.

  • Move furniture away from windows
  • Remove outdoor items
  • Fill gas tanks
  • Board up windows
  • Get extra cash
  • Trim dead branches from trees
  • Store important documents in waterproof containers

Have Storm or Flood Damage? Call Us Today at (252) 329-7205 or (252) 637-7274

Faster to your New Bern/Havelock Water Damage

8/17/2016 (Permalink)

SERVPRO of Craven/Pamlico Counties provides 24 Hour fire and water damage restoration service in the New Bern and Havelock area.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Craven/Pamlico Counties provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Craven/Pamlico Counties arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (252) 637-7274

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of [[Franchise Name]]

SERVPRO of Craven/Pamlico Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

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