Recent Water Damage Posts

Reasons To Consider Professional Water Damage Mitigation in New Bern

10/2/2020 (Permalink)

Don't let complications from a water damage send your money down the drain - call the professionals at SERVPRO.

The internet has an answer for most any question we can come up with, DIY or otherwise. Yet, contrary to what this wealth of information might suggest, there are some jobs that are best suited to certified professionals. Water damage remediation is an excellent example. The technicians at SERVPRO of Craven/Pamlico are skilled and proficient at not just getting the job done, but doing it the right way. Armed with the specialized tools and know-how of over 2 decades worth of experience, SERVPRO of Craven/Pamlico is a locally owned and operated leader in water damage mitigation. Some of the many benefits of hiring professionals to take care of your water damage needs include:

Safety: The nature of the source of water that may have damaged your home or business can greatly impact the way things are taken care of. There are three different classification of water; clean water, grey water, and black water. Black water is the most concerning type of damage and can absolutely be a health concern if not taken care of properly. This is water that could have been in contact with human waste, such as toilet water and sewage. Black water is a breeding ground for harmful bacteria and pathogens.

Discreet Damages: Water will flow and pool into any area it can. This will commonly lead to water that is hidden from the naked eye, such as inside of walls and underneath of flooring. DIY water mitigation can sometimes fail to find all water and potentially lead to significantly more time consuming and costly repairs.

Less Stress: The professional restoration process means you can rest easy knowing that every effort has been made to get the job done right.

SERVPRO of Craven/Pamlico Counties Can Handle Your Water Damage Needs

4/15/2020 (Permalink)

Handling water damage is something often and appropriately left to the professionals. On the surface it may seem like something easy to do yourself but there are some serious considerations any would-be DIY enthusiast should keep in mind before embarking down the path of self-remediation. For instance, did you know that the way a water loss is cleaned up depends on many different factors?  The science of water damage mitigation doesn’t allow for a one-size-fits-all kind of formula. One of the most impactful and variable of all these factors is the category of water in question. If unaware, there are actually three categories of water damage:

Category 1 – Often referred to as “Clean Water,” these cases come from water sources that do not contain contaminants that could pose potential threats to humans. This would include sources such as a broken supply line, a tub overflow or malfunctions with water lines leading to appliance failure, such as an ice maker line.

Category 2 – We use the term “Grey Water” when referencing water that contains a significant amount of chemical, biological or physical contaminants. These cases are typically from toilet overflows (urine only), sump pump failures and overflows from dishwashers or washing machines.

Category 3 – The most severe of water damage categories, we call this “Black Water.” These types of contamination are extremely unsanitary and can contain a wide variety of harmful bacteria and possible disease-causing agents. These types of water damage are most commonly found from sewage backups, toilet overflows containing feces and flood waters from rivers, streams or seawater.

The way we approach cleaning for each category of water is drastically different. Category 2 and 3 water losses are particularly important to handle correctly as there are strict protocols to protect the health and welfare of our employees and customers.  At SERVPRO of Craven/Pamlico, we follow all IICRC and OSHA standards to ensure the safety of everyone involved. Regardless of the category it falls under, if you experience a water damage in your home or office, call us anytime at 252-637-7274.

Helping New Bern Residents With Water Damage

2/5/2020 (Permalink)

The faster you react to water damage, the more damage you can prevent.

Be it from a loose shingle that leads to a leaking roof or a refrigerator supply line with a few too many years behind it, water damage can occur in nearly any home, at any time. While regular maintenance and astute observations can go a long way in helping us keep our homes in their best shape, sometimes damage is simply unpreventable. Arguably the worst part of this is, (depending on the source of the water), many of our most precious items—the things that make our house a home—can become seemingly irreparably damaged. That's where we here at SERVPRO® of Craven/Pamlico come in. We are well-equipped and prepared to help in any situation, including the times where a particular family heirloom needs to be saved at all costs. Rest assured, we will do all that we can to get those sentimental items back in the best possible shape. 

If you or someone you know finds themselves needing professional cleanup & restoration services, the compassionate experts you can trust at SERVPRO® of Craven/Pamlico Counties are Here To Help® 24/7. Give us a call at: 252-637-7274.

New Bern, NC Residents, Let us Take Care of your Flooded Home or Business

2/8/2019 (Permalink)

Dishwashers are a convenient and quick way of handling a dirty task. As much as they may be appreciated, they can cause some unexpected problems such as a leak in the middle of the night. This could leave your New Bern, NC business or house in dire need of water extraction and clean up that may be beyond your means of handling. The water damage remediation experts at your locally owned and operated SERVPRO® are more than equipped to handle such a situation.

Our experts know that the longer water remains on an effected area, the more damage it can cause. This knowledge is critical and motivates our crews to get your home or business taken care of as quickly as possible. Our crews are prepared to respond to an emergency water damage situation 24/7, giving you peace of mind that whenever you might need us, we are #HereToHelp.

Our crews are also equipped with advanced tools to determine where moisture is present and subsequently remove it. One of these tools—an extractor—can simultaneously remove water while also applying heat to help dry the space it is extracting water from. We also have pumps if there is larger pools of water, and of course, the materials we need to cleanse and sanitize any affected areas.

Give us a call whenever you need us at: (252)637-7274 and we will be more than happy to make your damage "Like it never even happened."®

Moisture in your New Bern, NC home or business

1/14/2019 (Permalink)

Moisture in older homes

Older structures are more susceptible to moisture after heavy rain, meaning water can sometimes seep in or leak where it shouldn’t be. In small doses over wide intervals, it may not do any noticeable damage, but If the issue occurs more frequently and is left untreated your home or business may receive permanent damage. Enlisting experts like your locally owned and operated SERVPRO can help to eliminate this problem and save you considerable time and money in the long run.

Getting you dry

Our professionals can help you immediately by using specialized equipment to extract water and dry the affected area. Our equipment can get underneath the surface of carpets and into the padding, eliminating moisture all the way through. We can also help you in the long run by cleaning the structure and contents with our safe, effective sanitizing treatments. These preventative measures keep unwanted growth away and prevent materials from swelling or corroding.


To further give peace of mind, we check under your crawlspace (if applicable) to make sure no further damage has occurred. We also check your subflooring and inspect the layers of your carpeting and padding to verify our extraction methods have fully dried out the affected area. Lastly, we will test the humidity to ensure it is in an acceptable range, indicating that moisture levels are low enough to prevent secondary damages. Once completed, we can walk through with you and explain what we did, how we did it and of course answer any other questions you may have.

For more information, please call us at: (252) 637-7274, or visit us at our website.

Getting and Keeping New Bern NC Residents Dry

1/2/2019 (Permalink)

Even If you find yourself up to your knees in water, we here at SERVPRO are ready to help

From a leaking roof to a dishwasher gone awry, water damage can occur in nearly any home, at any time. While we can try our best to prepare for these potential hazards, sometimes damage is inevitable. Unfortunately, depending on the source of the water, this can often lead to our most precious items—the things that make our house a home—becoming damaged. That's where we here at SERVPRO come in. We are well-equipped and ready to help in any situation, including getting those sentimental items back in the best possible shape. 

If you or someone you know finds themselves needing professional cleanup & restoration services, the compassionate experts you can trust at SERVPRO® of Craven/Pamlico counties are Here To Help® 24/7 at 252-637-7274. #LikeItNeverEvenHappened #HereToHelp

Faster to your New Bern/Havelock Water Damage

8/17/2016 (Permalink)

SERVPRO of Craven/Pamlico Counties provides 24 Hour fire and water damage restoration service in the New Bern and Havelock area.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Craven/Pamlico Counties provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Craven/Pamlico Counties arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (252) 637-7274

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of [[Franchise Name]]

SERVPRO of Craven/Pamlico Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.